Terms and conditions

These terms and conditions should be read in conjunction with our Learner FAQs

Glossary

During your time with Practical Training Solutions you may hear some new words. Here are explanations of some of them. If you read or hear anything else you don’t understand, just ask us.

Code
When we refer to “the Code” in this document, we refer to the Education (Pastoral Care of International Students) Code of Practice 2016. The Code sets out the minimum standards of advice and care expected of New Zealand education providers to ensure the wellbeing of their international students. Practical Training Solutions is a signatory to the Code.

Course
A course comprises different learning and assessment activities and leads to a qualification. A Practical Training Solutions first aid course typically comprises a training session (face-to-face component of the course) and a self-directed learning module (usually completed by Learners in their own time). Upon successful completion of all course components, Learners are issued a certificate of completion and, if requested, NZQA unit standard credits.

Domestic student
Under the Education Act 1989 we can currently only enrol domestic students. Please see section ‘International students’ for a definition of domestic students for the purpose of education.

Early payment discount
Practical Training Solutions offers discounts when course fees are paid early for some courses.

Entry Criteria (or prerequisites)
The minimum requirements an applicant must meet in order to gain entry into a programme, including processes for exceptions where applicants do not meet the general entry requirements

International student
A student who is not a domestic student.

Learner
A Learner is an alternative term for student or course participant.

NZQA
NZQA means the New Zealand Qualifications Authority. The NZQA is a New Zealand government crown entity responsible for:

  • managing the New Zealand Qualifications Framework (NZQF)
  • administering the New Zealand secondary school assessment system
  •  independent quality assurance of non-university tertiary education providers
  • overseas qualifications recognition and
  • standard-setting for some specified unit standards.

Private Training Establishment
Practical Training Solutions is a Private Training Establishment (PTE). Private Training Establishments are registered with the New Zealand Qualification Authority (NZQA) and deliver training that has been approved by NZQA. Private Training Establishments are registered under sections 232D-236 of the Education Act 1989 and the Private Training Establishment Registration Rules 2018.

Qualification
A certificate, diploma or degree given to the student if they successfully complete their study.

Revalidation/refresher training
First aid certificates are valid for two years. To be eligible for revalidation training, a learner must hold a valid first aid certificate that is no older than 2 years and 3 months. Revalidation training can only revalidate the existing certificate. If a certificate is not renewed within three calendar months from the second anniversary date of issue, the learner will have to complete full workplace first aid training.

Sector discounts
Practical Training Solutions offers sectors discounts from domestic students from various sectors.

Self-directed Learning Module
The self-directed learning module is a component of Workplace First Aid or Workplace Revalidation courses if taught through a combination of home and classroom learning. The self-directed learning module has two parts that are provided in two separate documents: (1) an information pack, and (2) worksheets. Learners are provided both documents. The completed worksheets must be submitted by the Learner.

Training Scheme
Our first aid training scheme is titled ‘Workplace First Aider’. A training scheme is the type of study or training under which we deliver first aid training. A training scheme is defined in section 159(1) of the Education Act 1989. Training schemes are developed by Private Training Establishments in response to Learner and stakeholder needs. Our Workplace First Aider training scheme was developed to meet the needs of Learners and workplaces to have appropriately trained workplace first aiders. Our Workplace First Aider training scheme is also called the Workplace First Aider course.

Training session
A training session is the face-to-face component of the first aid course conducted in a classroom setting.

Bookings/enrolments

Course fee and payment

Invoice
Learners and organisations receive an invoice for their course fees.

Due date
Course fee payments are due by the day of the training session unless otherwise arranged before the day of the training session.

Payment methods
Payments can be made via online banking, cheque, cash or EFTPOS. There are no credit card facilities.

Issuing of certificates
Certificates will only be issues after payment has been received.

Promotional vouchers
Vouchers must be presented before or at the beginning of the course. Vouchers cannot be used after expiry date. To receive the specified discount off a Revalidation course the participant must be eligible to attend a Revalidation course. Specific terms and conditions for vouchers are specified on the voucher or material provided with the voucher.

Discounts

Practical Training Solutions offers various discounts. Unless specified otherwise, all discounts offered by Practical Training Solutions apply to domestic learners only.

Online discount
Online booking discounts are offered for most courses when booking is made online. Online discounts are available for domestic and international learners.

Early payment discount
The early payment discount applies when the course fee is received at least 5 days before the course date or on the day of booking if booking is made within 5 days of the course date.

Sector discounts
Sector discounts (e.g. Childcare) only apply when the booking is made on the relevant booking form (e.g. First Aid booking for Childcare Sector).

Change of training session date more than 2 days before the training session

Learner who are not able to attend their training session and like to change their training session date more than 48 hours before the start time can request one change of date free of charge. Additional changes may incur a rebooking fee.

In the case of organisational bookings, date changes must be authorised by the booking contact person.

Training session cancellations and refunds

Learners who are unable to attend their training session should notify us as soon as possible.

Cancellation more than 48 hours before the start of the training session
A full refund will be provided when we are notified more than 48 hours before the start time of the training session.

Cancellation within 48 hours of the start of the training session
Learners who cancel within 48 hours but before the start of their training session have the right to a 50% refund or can rebook for a training session held within 30 days of the original date (subject to availability). The offer to rebook is granted one time only. A rebooking fee may apply.

No cancellation before the start of the training session
Learners who do not cancel before their training session are not entitled to a refund. However, they can rebook for a training session held within 30 days of the original course date (subject to availability). The offer to rebook is granted one time only. A rebooking fee may apply.

Course fees owing are payable
For the avoidance of doubt, any course fees due according to the above terms are payable. If payment has been made, Practical Training Solutions will issue the appropriate refund. If course fees have not been made, the appropriate proportion payable according to the above terms are payable to Practical Training Solutions. As these payments were due on the day of the training session, Practical Training Solutions may issue notice of late payment fees from 30 days after the training session.

Issuing of refunds
Refunds will only be issued to the person or organisation that paid the course fee. Course fees are refunded via online banking only. Refunds are processed between the 20th and 30th of the month following the training session date, provided Practical Training Solutions receives the following information via email by the 10th of the month following the training session date: participant’s name, scheduled training session date, name of workplace or organisation the course participant is affiliated with (if applicable), bank account number and account name.

International students

International student eligibility

Under the Education Act 1989 we are not allowed to enrol people who are not citizens or permanent residents unless they meet certain criteria that means that they are treated as domestic students for the purpose of their education. Please carefully read the criteria below and select any that apply to you. Are you:

  • a New Zealand citizen (this includes students from the Cook Islands, Tokelau or Niue)?
  • the holder of a New Zealand residence class visa granted under the Immigration Act 2009?
  • an Australian citizen or permanent resident?
  • a person who has a letter from the Protocol Division of the New Zealand Ministry of Foreign Affairs and Trade confirming that he or she is for the time being entitled to any immunity from jurisdiction by or under the Diplomatic Privileges and Immunities Act 1968 or the Consular Privileges and Immunities Act 1971 for the current academic year, until the end of the year in which that status expires?
  • a person who has made a claim to be recognised as a refugee or a protected person in accordance with Part 5 of the Immigration Act 2009, and who is the holder of a valid temporary visa?
  • a person who has been recognised as a refugee or a protected person in accordance with Part 5 of the Immigration Act 2009, and whose application for residence is being processed?
  • a person who is in New Zealand to study under a New Zealand Government approved exchange programme at a tertiary education provider?
  • a person who is enrolled in a Doctor of Philosophy programme at a New Zealand university?
  • a person who is enrolled at a tertiary education provider for the purpose of participating in industry training funded under the Industry Training Act 1992?

If none of these criteria apply, we can only accept the learner’s booking under certain circumstances in place. Please contact us to discuss this or if you have any questions about this requirement.

Group bookings

Training conducted at employer/client facilities

Where Practical Training Solutions first aid courses are conducted at a facility operated or owned by an employer or client (“employer/client”):

  • It is the employer/client’s responsibility to ensure that the facilities meet the requirements of the Health and Safety at Work Act 2015 and the Smoke-free Environments Act 1990;
  • During the time of the course, the employer/client must grant access to relevant regulatory bodies, including NZQA, Skills and WorkSafe, if requested;
  • During the course activities, Practical Training Solutions takes responsibility for ensuring the health and safety of all learners and Practical Training Solutions staff under the Health and Safety at Work Act 2015; and
  • Confirmations of course booking at employer/client facilities entail a written agreement for use of the facilities for the time and purpose of training.

Group booking payments

Group bookings are courses organised and booked purely for a workplace or organisation.

Group booking course fee payment
The course fee is due on the day of course date or as specified on the invoice (unless arranged otherwise). Prompt payment discounts applies only when the course fee is received by the prompt payment due date stated on the invoice.
Certificates will only be issues after payment has been received.

Change of group course date
Group booking course dates can be changed provided we receive at least 5 working days’ notice. Alternative dates are subject to availability.

Group booking cancellations
If the course is cancelled within 5 working days prior to the course date a cancellation fee of up to $500 or 50% of the course fee (whichever is the lesser) may apply.

Non-attendance for group bookings
No refund will be issued for non-attendance at a group booking. As a courtesy, those who did not attend the course can attend one of our scheduled courses within 30 days of the group course date. A transfer fee may apply. The option of attending one of our scheduled courses usually does not apply to discounted courses.

Booking contact person responsibilities

If first aid training is organised on behalf of Learners, the booking contact person is responsible for passing on any relevant instructions and information to Learners.

The booking contact person is responsible for ensuring that all Learners receive both self-directed learning module documents (information pack and worksheet) and correct instructions for completing the worksheet as per our Learner Information and these Terms and Conditions.

If the email address and/or mobile phone number provided at the time of booking are not those of the Learner attending training, it is the responsibility of the person who provided these contact details to ensure that Learners receives all information.

Prerequisites and eligibility for first aid training

Revalidation training eligibility

To be eligible for revalidation training, a learner must hold a valid first aid certificate that is no older than 2 years and 3 months. Revalidation training can only revalidate the existing certificate. To attend workplace first aid revalidation training the previous certificate must show that the previous course was assessed against NZQA unit standards 6402, 6401 and 6400.

If a certificate is not renewed within three calendar months from the second anniversary date of issue, the learner will have to complete full workplace first aid training. This means that, in order to obtain a revalidation certificate, they must complete all parts of revalidation training within 2 years and 3 months of the date of the previous certificate. This includes completing the training session and handing in their completed self-directed learning module.

We need to sight the previous certificate for verification before, or on, the training session for learners who have not done their previous training with us. Scanned copies of previous certificates sent via email are acceptable.

Revalidation certificates are not issued until all course requirements, including proof of eligibility, are met.

If the Learner is unable to provide a valid previous certificate, they have the option of attending an additional session to enable them to complete a Full Workplace first aid course. An additional cost applies for the extra session.

Physical requirements

All first aid courses have practical components and involve group participation. As part of the assessment Learners are required to demonstrate to the Trainer that they are physically able to perform first aid skills, including cardio-pulmonary resuscitation (CPR) on the floor sufficiently long so that the Trainer can assess competency. Learners must also be able to perform other activities, such as roll-overs and recovery position on the floor.

If Learners have any medical condition or physical limitations that may affect their ability to perform these tasks, they are advised to contact us prior to the training session to discuss this.

Language requirements

Students are required to have an acceptable level of spoken English. A translator may be used, with prior consent from Practical Training Solutions when a participant is not a confident English language speaker. In such a case the student will be required to meet all the assessment criteria by demonstrating all the skills learnt during the course.

If Learners require support because of difficulties with the English language, they must contact us at least 24 hours before their training session so that we can discuss this.

Learning difficulties

If Learners have any learning difficulties that may require extra support during training, they are expected to contact us at least 24 hours before the training session to discuss this and make arrangements if necessary.

Before the training session

Learning difficulties

If Learners have any learning difficulties that may require extra support during training, they are expected to contact us at least 24 hours before the training session to discuss this and make arrangements if necessary.

Self-directed learning module

The self-directed learning module is a component of Workplace First Aid or Workplace Revalidation courses if taught through a combination of home and classroom learning. The self-directed learning module must completed outside the training session time to ensure effective learning during the training session and to meet NZQA time requirements for first aid training.

Certificates can only be issued for Learners who have submitted a completed and signed worksheet that has been marked as correct.

If not submitted at the beginning of the training session, self-directed learning module worksheets must be handed in on another day within three months of the training session.

The self-directed learning module has two parts that are provided in two separate documents: (1) an information pack, and (2) worksheets. Learners are provided both documents. If training is organised on behalf of Learners, it is the responsibility of the booking contact person to ensure that all Learners receive both documents and correct instructions for completing the worksheet as per our Learner Information and these Terms and Conditions.

The self-directed learning module can be replaced by face-to-face learning activities for Learners who prefer that delivery method or organisations who prefer training to be delivered in a minimum of 12 hours face-to-face.

Confirmation email and reminder text message

A confirmation email will be sent to the email address provided at the time of booking.

A reminder text message will be sent to the mobile phone number provided at the time of booking.

If the email address and/or mobile phone number are not those of the Learner attending training, it is the responsibility of the person who provided these contact details to ensure that Learners receives all information.

What to expect during your training session

Arrival time and arriving late

Learners are expected to arrive at the time stated in their confirmation email. Training starts on time.

Learners who arrive late may not be able to join the course and must reschedule. This is because they would be missing content, interrupt other Learners and fail to meet NZQA time requirements.

Learners who are late due to exceptional circumstances may be allowed to join the class providing the Trainer has time work through the course component(s) they missed. Learners may be given additional activities to complete (for example a quiz) to make up for lost time.

Returning late from breaks

Every course includes breaks. Break times are given by the Trainer.

Learners must return back from breaks on time because they must attend the full training session. If a Learner arrives late from a break, they may be asked to leave the training session and reschedule for the part of the session they missed. This will incur additional costs.

Our learning environment

Learner Code of Conduct and learning environment

Practical Training Solutions provides a respectful, safe and enabling learning environment. No harassment and/or discrimination will be tolerated.

To ensure that all learners and staff understand their rights and responsibilities, Practical Training Solutions has a Learner Code of Conduct that is displayed during training and provided to all learners (see below). All Learners and Practical Training Solutions staff must follow this code of conduct.

Learners who feel harassed and/or discriminated against should follow the feedback, grievances and complaints process.

Learners can be asked to leave

Trainers may request that Learners who are disruptive, breach our Learner Code of Conduct or whose behaviour or attitude adversely affects other Learners, be removed from the training session when it is fair and reasonable to do so. In this case, the Learner will be given the opportunity to express their view first. The Trainer will make all reasonably possible attempts to support the Learner in addressing and correcting their behaviour.

Learners who are intoxicated or under the influence of drugs will be turned away from the course and will be required to rebook on another available date. This will incur additional cost.

Phone use

Learners should turn off their mobile phones during class time and schedule any calls and/or text messages for break times.

Learners who need to use their phone as a matter of urgency should inform their Trainer as early as possible.

If a Learner is on the phone, the training session must be interrupted until the end of the phone call to ensure that the Learner does not miss content. This extends the training session time for all participants.

If other participants are disadvantaged because of excessive phone use, the Learner using their phone may be asked to leave the training session and reschedule. Additional fees apply.

Smoke free

Practical Training Solutions is a smoke free environment. Smoking is only permitted in designated smoking areas.

Assessment and participation

Assessment

To achieve a certificate of completion and NZQA unit standards, Learners are required to demonstrate competency in a range of tasks, including simulated emergency situations. Learners must complete all assessment tasks.

The Trainer will explain what Learners are expected to do as part of assessment and what they need to demonstrate in order to meet requirements. Learners must listen to and read all instructions carefully before the start of assessment. They are expected to ask questions if they do not understand what is expected of them.

Learners are observed by the Trainer or another Learner, and evidence of performance will be documented. To confirm Learners’ understanding of first aid knowledge, the Trainer may ask them to describe what it is they are doing and why. On completion of each task Learners will be told whether they have met the assessment requirements. If they have not yet met the requirements, they will be provided with the opportunity to be reassessed.

Reassessment

If Learners are assessed as not yet competent on any part of the assessment they will have at least one opportunity for reassessment. Scenario reassessments will be done using a different scenario. The Trainer will explain what they need to improve and give opportunity for further training if requested.

Appeals

If Learners are not satisfied with the outcome of their assessment, they can appeal the assessment outcome. In this event Learners are encouraged to speak with their Trainer in the first instance. Learners can also contact other staff at Practical Training Solutions or NZQA (0800 697 296 or https://www.nzqa.govt.nz/about-us/contact-us/).

Special assessment conditions

Practical Training Solutions recognises that some Learners have difficulties in assessment environments and encourage requests for special assessment conditions, such as support with reading, writing or additional rest breaks. Learners or those organising first aid training on behalf of Learners are encouraged to talk to us as early as possible if this applies so that we can remove barriers to achievement and give everybody a fair opportunity to successfully complete their training. Special assessment conditions are assessed on a case-by-case basis to ensure that entitled Learners can demonstrate their knowledge and skills, without providing unfair advantage over other candidates.

Participation

Learners must attend, and participate in, the entire course to become certified. If Learners have difficulties with any activities, they need to talk to their Trainer as early as possible.

Administration

Issuing of certificates

First aid certificates are evidence that a Learner has completed all training requirements. First aid certificates are valid for a period of two years.

Certificates of completion will only be issued once all course requirements, including assessment, payment and self-directed learning (if applicable), are met.

Workplaces or organisations can instruct Practical Training Solutions to deliver certificates to them instead of issuing them to the Learner. In these instances, Learners will not receive their certificate on the day of their training session. Certificates for groups of Learners are only issued when all Learners have completed all training requirements.

NZQA credit reporting

Learners who like to have unit standard credits recorded on their New Zealand Record of Achievement (NZROA) need to inform us (preferably by completing the relevant section of their booking form) and provide us with their National Student Number (NSN) and date of birth. Credits should be requested within three months of completion of training, i.e. the date on the certificate.

Learners must complete a National Student Number Registration form and hand this to us if they do not have a NSN.

There is a cost for reporting NZQA credits of $12 per Learner. NZQA credits are processed within ten working days of the date of request or the date of the Learner’s training session (if requested before that date).

If a request to record NZQA credits is made within three to six months of completion of training, i.e. the date on the certificate, Learners need to complete a quiz to demonstrate that they are still competent in first aid. There may be an additional late NZQA credit reporting fee. NZQA credits are processed within ten working days of the request.

We are not able to report NZQA credits later than six months after completion of training. If a Learner requires first aid credits after that time, they need to attend revalidation training and we can report credits upon completion of that course.

Late submission of Self-directed Learning Module

The completed self-directed learning worksheet must be submitted via email, in person or send by post within three months of the Learner’s training session. If this was the last outstanding component of their first aid training, the certificate will be processed within ten working days.

If a Learner does not submit their completed self-directed learning worksheet within this period, they will be reported as incomplete. If they require a first aid certificate, they will have to attend and pay for a complete new first aid course.

Late payments

If payment was the last outstanding component of a Learner’s first aid training, their certificate will be processed within ten working days.

Responsibility for items sent by post

Practical Training Solutions does not take any responsibility for lost mail. This applies to certificates or other items sent by Practical Training Solutions and items (for example self-directed learning worksheets) sent to Practical Training Solutions by Learners, workplaces or other organisations.

Use of first aid course information

Any information provided during first aid training is for educational purposes only and should not be used to replace professional medical advice, diagnosis and treatment.

Privacy Act

Practical Training Solutions complies with the Privacy Act 1993. Personal Learner information is stored in a secure database that is managed by Practical Training Solutions.

The information collected by Practical Training Solutions during the booking and enrolment process and during the period in which the Learner is enrolled at Practical Training Solutions is intended for use in connection with the education and well-being of the Learner and may be used by any of the staff of Practical Training Solutions or government department (NZQA, MOE) in connection with that purpose. Learners have right of access to and correction of the personal information collected by Practical Training Solutions.

Feedback and complaints

Submit feedback

All Learners and clients are encouraged to provide feedback and, if they feel aggrieved, raise grievances. Feedback can be provided verbally to your Trainer, administration staff, online at www.practicaltrainingsolutions.co.nz/feedback or by email. We see feedback as an opportunity for improvements and provide effective procedures for investigating and resolving any issues raised.

If Learners are not satisfied with any aspect of training, please follow these steps:

  1. In the first instance, speak with your Trainer.
  2. If the issue is still unresolved, speak with or write to the Training Manager (email info@practicaltrainingsolutions.co.nz Attn: Training Manager, send a letter by post, call or make an appointment to visit the Training Manager at our office). If you choose to lay a formal complaint, please note that a complaint form (download from www.practicaltrainingsolutions.co.nz/feedback) must be completed and sent to the Training Manager.
  3. If the grievance is still unresolved, you can raise your concerns with NZQA. You can contact the New Zealand Qualifications Authority (NZQA) by phone on 0800 697 296 or email qadrisk@nzqa.govt.nz. Please visit www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/ for NZQA information on how to make a formal complaint.

Fees

This section lists various fees that may be charged in addition to course fees. Fees are subject to change. Please refer to your correspondence or contact us for fees that may apply to you. These Terms and Conditions describe in what instances these fees apply. Application of fees by Practical Training Solutions is discretionary.

  • Rebooking fee: $20
  • Extra training session (half-day) to complete full workplace first aid course when previous certificate was not valid for revalidation training: $50
  • NZQA registration fee (within 3 months of completion of training): $12
  • Late NZQA credit request fee: NZQA registration fee above plus $10

Disclaimer

Every effort has been made to ensure the content of this information/document is correct. The information is subject to a continuous process of review. Practical Training Solutions therefore reserves the right to make changes to training offerings and any other content. Practical Training Solutions will not accept liability for any errors or omissions contained in this document nor for any subsequent actions that may arise as a consequence of decisions made based upon its contents. Check the Practical Training Solutions website for the most current version of this document.

Any reference of Workplace First Aid Course (on the website, via email or on printed information) refers directly to the Practical Training Solutions’ NZQA accredited and approved Workplace First Aider Training Scheme.