Learner FAQ

This learner information is to be read in conjunction with our full terms and conditions
If you can’t find the answer to your question in these frequently asked questions (FAQs), please contact us via email or give us a call. If you don’t understand any of the words used here have a look at the Glossary in our Terms and Conditions.

First aid training during Alert Levels

Will my training go ahead?

All training scheduled during Alert Level 4 will be postponed – we will work with you to reschedule.  We have procedures in place to safely delivery training at Alert Levels 3, 2 and 1.

Can I postpone my training?

Yes.  If you do not feel comfortable with in person training at a higher Alert Level you are most welcome to reschedule it for a later date.

What safety procedures do you have in place?

At Alert Level 3 all training is delivered one-on-one only.  During Alert Level 2 training session numbers are limited to ensure physical distancing and other requirements are met.

The following precautions apply:

1. Learners must enter the training room through the door specified.  For our Hamilton East venue this is via the Naylor Street door only. Parking is available outside this entrance.
2. Learners must knock on the door and the Trainer will unlock it for you at the start of your session.
3. Learners must wear a mask for the session (please bring one).
4. Learners must sign in using the COVID Tracer App or manually on the register we provide.
5. Learners must wash hands at arrival and wear gloves (gloves provided).
6. Learners must maintain physical distance from the Trainer. Screens and floor lay out will enable this.
7. Learners who have any cold or flu signs and symptoms must rebook the practical session.
8. If a Learner has visited any locations of interest at the times listed, the session must be rebooked. Check the Ministry of Health website.

Do I have to wear a mask?

Yes. In line with Government requirements at Alert Level 2, 3 and 4, you must wear a mask or face covering during your training session.  For more information please visit Wear a face covering

Information about first aid training

Where do I find information about Practical Training Solutions first aid training?

You can find detailed information about our first aid courses here.  We offer online discounts for everyone plus sector specific discounts for domestic students.

What are the NZQA and WorkSafe requirements for first aid training?

Under the Health and Safety at Work Act 2015, employers must ensure that people are available at the workplace who are trained in administering first aid. These people are called workplace first aiders. The type of training and number of first aiders must be adequate for your workplace.

WorkSafe recognises that some workplaces have greater risks of injury and illness because of the sort of work they do. These risks are an important factor in deciding first aid requirements, because different first aid facilities may be needed for different activities.

Employers are required to provide first aid that takes into account the individual circumstances of their workplace. Circumstances that can affect your first aid needs include things like hazards common in your industry or workplace, the number of employees you have, and how far away you are from medical help.
The NZQA requirements for first aid training are described in a document titled First Aid as a Life Skill.

  • An important requirement for first aid training is the training and assessment time. The minimum duration of first training and assessment is:
    12 hours for first aid training assessed against unit standards 6400, 6401 and 6402;
  • Eight hours for first aid training assessed against unit standards 6401 and 6402; and
  • Six hours for refresher or revalidation training.

If you are unsure about the requirements for your workplace, please call us. We are happy to talk to you and help you understand your first aid training needs.

“Simply providing first aid will not cover your legal obligation to manage significant hazards. But it will help meet your obligation to provide an appropriate emergency response procedure in the event of an accident.” (WorkSafe)

Does Practical Training Solutions first aid training meet NZQA and WorkSafe requirements?

Yes.

Specifically, Practical Training Solutions is registered by the NZQA as a Private Training Establishment under the provisions of the Education Act 1989 and its subsequent amendments. We have been granted consent by NZQA to assess first aid unit standards and our training is moderated by the Skills Organisation through national external moderation. In addition, we also carry out robust self-assessment. This means that our Trainers, our first aid course content and our delivery methods are continually quality checked. This gives you the assurance that our training is up-to-date and delivered in a way that maximises your learning.

Our training prepares you to be an effective first aider in your workplace, home or community. Our NZQA-approved Workplace First Aider training scheme supports workplaces and organisations in meeting their health and safety requirements relating to first aid through the delivery of first aid training that meets their compliance requirements, including those specified by NZQA, WorkSafe and industry-specific requirements.

Enrolments (Bookings)

How do I enrol?

The best way is to enrol online.  Alternatively, you can contact us by phone, email or in person to work through the enrollment process.

Do I get a confirmation email?

Yes.

We will send a confirmation email to the email address provided to us. The confirmation email includes important information for your training, including the self-directed learning (if applicable), start and finish time of your training session and what to bring.

If you are enrolled in our Blended course your confirmation email will include details for accessing the online learning.  Please check your spam folder for this email.

Please read your confirmation email carefully and reply to it if you have any questions.

For more information see section ‘Confirmation email and reminder text message’ in our Terms and Conditions.

What is the early payment discount?

We offer an early payment discount because we like to achieve administrative efficiency and say thank you to you for helping us achieve our goal. The early payment discount applies when the course fee is received within 7 days of enrolment, or by the date shown on the invoice. 

If you have any concerns about paying your course fee, please contact us to discuss it.

For more information see section ‘Discounts’ in our Terms and Conditions.

What is a sector discount?

We have identified a number of sectors (industries or other groups) who have specific requirements, financial constraints and/or require a large number of people to be trained in first aid. We offer online sector discounts to individuals and organisations from these sectors. Please note that our online sector discounts only apply to domestic students.

You can find more information about our sector discounts here.

How do I pay?

You will receive an invoice when your enrolment has been processed. This will include payment instructions. Payments can be made via online banking or EFTPOS. Please note that we do not have credit card facilities and we cannot accept cheques.

Can I change the date of my training session?

Yes. You can request one change of date free of charge. Additional changes may incur a rebooking fee. Changes are subject to availability.

You can change the date by loggin in to our online portal; alternatively email or call us with your change request. 

If your enrolment was made by a representative of your workplace or organisation, the contact person must authorise any date changes.

How do I cancel my course? Can I get a refund?

Yes, you can cancel your course.  You will receive a partial or full refund depending on when you cancel.  If you no longer require the course please contact us as soon as possible to cancel.

We offer a cooling off period which means that a full refund will be provided when we are notified, by email, within 48 hours of enrolling (and before practical) that you wish to cancel your course.

For more information see section ‘Training session cancellations and refunds’ in our Terms and Conditions. This provides a full breakdown of our refund terms.

International Students

I am an international student; can I enrol in a first aid course?

We welcome international students on our first aid courses. Practical Training Solutions is guided by the Education (Pastoral Care of International Students) Code of Practice 2016 (“the Code”), which ensures that our international students have a positive experience in their interaction and training with us.  Our International Student information can be found here.

If you think you may be an international student, please carefully read the criteria in our Terms and Conditions.

Group bookings

How do I book a group first aid course?

If you like to organise a group booking with us, please contact us via email or give us a call.

Please read our group booking Terms and Conditions.

Prerequisites and eligibility for first aid training

Am I eligible for revalidation (refresher) training?

First aid revalidation (or refresher) training in required every two years to maintain your certificate.

To be eligible for revalidation training, you must hold a valid first aid certificate that is no older than 2 years and 3 months. Your revalidation training can only revalidate your existing certificate. To attend workplace first aid revalidation training your previous certificate must show that your previous course was assessed against NZQA unit standards 6402, 6401 and 6400.

If your certificate is not renewed within three calendar months from the second anniversary date of issue, you will have to complete full first aid training. This means that, in order to obtain a revalidation certificate, you must complete all parts of your revalidation training within 2 years and 3 months of the date of your previous certificate. This includes completing your training session and handing in your completed Self-directed Learning Module.

If you have not done your previous training with us, we need a copy your previous certificate for verification before, or on, the training session. Please provide your previous certificate at the time of booking or some other time before your training session if possible as this will make the training session day less complicated for you and us. You can email us a copy or a photo of it.

Revalidation certificates are not issued until all course requirements, including proof of eligibility, are met.

If you are unable to provide a valid previous certificate, you can attend an additional session to enable you to complete a full workplace first aid course. An additional cost applies for the extra session.

Do I need to be physically fit to attend first aid training?

All first aid courses have practical components and may involve group participation. As part of the assessment you will be required to demonstrate to the Trainer that you are physically able to perform first aid skills. This includes demonstrating cardio-pulmonary resuscitation (CPR) on the floor sufficiently long so that your Trainer can assess competency. You will also have to perform other activities, such as roll-overs and recovery position on the floor.

You will be asked about any limitations that may affect your ability to perform these tasks on the enrolment form. We invite you to contact us prior to your training session or practical session to discuss options.

Are there any language requirements?

You are required to have an acceptable level of spoken English. A translator may be used, with prior consent from Practical Training Solutions when you are not a confident English language speaker. In such a case you will be required to meet all the assessment criteria by demonstrating all the skills learnt during the course.

If you require support because of difficulties with the English language, you must contact us at least 24 hours before your training session so that we can discuss this with you.

If you are deaf and require a Sign Language interpretor, please make a note of this on the enrollment form.  

What if I have learning difficulties?

You will be asked about any learning difficulties that may affect your ability to engage with the course content and perform assessment tasks on the enrolment form. We invite you to contact us prior to your training session or practical session to discuss options.

Do you recognise prior learning?

If you like to gain recognition of prior learning (RPL) for existing knowledge and skills gained through previous training, you need to discuss this with us. Requests will be assessed on a case-by-case basis.

Before your training session / practical session

What do I need to do to prepare for my in person session?

To prepare for your Traditional course training session please:

  • Complete your self-directed learning worksheets (6 pages). Make sure you read the self-directed learning information pack carefully as this provides required information and instructions.
  • Make arrangements for your day to ensure that you can arrive on time and can stay until your scheduled finish time. Please note that traffic can be heavy near our Practical Training Solutions training venue at the start of the day.
  • Check your confirmation email for details (for example, clothing, parking, lunch arrangements and payment).
  • Read our Learner Code of Conduct

To prepare for your Blended course practical session please:

  • Complete your online learning. Make sure you fully complete all your online learning lessons and quizzes, including marking the final lesson as complete.
  • Print and complete your emergency plan documents. Ensure you have fully completed your emergency plan documents (2 documents, 3 sides).  If you are unable to print the documents you can handwrite the plan following the same headings as on the template documents.
  • Check your confirmation email for details and session time.
  • Read our Learner Code of Conduct

When do I need to do the self-directed learning module?

You need to complete your Self-directed Learning Module before the training session for your Traditional Workplace First Aider, Revalidation or Foundation course.  Doing these activities prepares you for your training session. 

The Self-directed Learning Module is a component of the Traditional Workplace First Aid and Revalidation course. You must complete it in your own time, outside the time of your training session. You cannot work on your worksheets during the breaks of your training session because that would mean you miss out on breaks and therefore your learning would be less effective.

Please note that because the Self-directed Learning Module is a part of your first aid course, we cannot complete your certification until we have received your completed and signed worksheets. Therefore, importantly for you, completing the Self-directed Learning worksheets before your training session means that we can issue your certificate on the day of your training session (providing all other requirements of your training are met).

If you don’t hand in your completed self-directed learning worksheet at the beginning of your training session, you must hand it in on another day within one month of your training session.

Will I get a reminder?

Yes, if we have your correct mobile phone number and email address.

For more information see section ‘Confirmation email and reminder text message’ in our Terms and Conditions.

What should I bring to my training session?

Your confirmation email will list any items you need to bring.  These may include:

  • Lunch if attending a full day session
  • Completed Self-directed Learning worksheets if completed Traditional course
  • Emergency plan documents (2 pages, 3 sides) if completing Blended course
  • A pen
  • A mask or face covering

What should I wear for my training session?

We recommend that you wear comfortable, casual clothing as the practical components of the course require you to move around and work on the floor. Scenario work may include liquid fake blood.

Please note that that you will be physically active during your session. Please be mindful that body odour or poor personal hygiene can affect other Learners. We would appreciate if you could take any possible steps to address any potential personal hygiene matters.

If you are wearing dirty footwear (for example work boots), you will be asked to remove them during your session. Think about the state of your socks 😊 or bring some extra socks or shoes.

Please do not wear anything offensive or intimidating to others.

Remember to bring your mask or face covering.

Where can I park?

Free car parking is available at most of our venues. Options will be outlined in your confirmation email. If only paid parking is available, you will be notified. Learners who park illegally or in areas not designated for parking will be asked to move their vehicle.

At the Practical Training Solutions training venue (corner Naylor and Galloway Streets), some carparks are available outside the building. Additional parking is available on Galloway Street.

Do not park on the grass verge on wither Galloway or Naylor Street.

Our Settlement Centre Waikato venue has a free public car park accessed from Boundary Road.  Car parks are available on a first come, first served basis. 

Do you have childcare?

Practical Training Solutions does not provide childcare facilities. No children or babies are permitted in the classroom during the training and assessment delivery.

Appropriate facilities to breastfeed or express milk can be made available for use during teaching breaks. Please notify us before your training session date if you require this service.

What to expect during your training session / practical session

When should I arrive?

The start time of your session is confirmed in your confirmation email.

For our Traditional courses our publicly scheduled training sessions usually have an arrival time of 8:15 am. During the first 15 minutes, you meet your Trainer, hand in your Self-directed Learning Worksheets, receive feedback from your Trainer on the worksheets and settle in with a tea or coffee. Training starts at 8:30 am.

Please note that if you arrive before 8 am you may be asked to wait outside until the classroom is set up.

For the Blended course practical session, please only arrive 5 minutes before your session start time.  The start time is shown in your confirmation email.

We start on time.

What if I arrive late?

If you are late you may not be able to join the training session (Traditional course) or practical session (Blended course) and must reschedule. This is because you would be missing content, interrupt other Learners and fail to meet NZQA time requirements.

If you are late due to exceptional circumstances, you may be allowed to join the class providing the Trainer has time work through the course component(s) you missed. You may be given additional activities to complete (for example a quiz) to make up for lost time.

You must also return on time from any breaks.

What can I expect on the day of my training session?

When you arrive at your session your Trainer will welcome you. The Trainer will explain the structure of the session and you’ll be able to talk about any concerns you may have.

For the Traditional course, your training day comprises a series of sessions which cover the course content and assessment. There will be some delivery by the Trainer but most of the day you will participate in different learning and assessment activities.  Our aim is to keep you interested and promote an engaging learning environment.

For the Blended course, your practical session is an opportunity to consolidate your online learning, ask the Trainer questions and practise yoru skills before the assessment.   If you think you may need a longer session than usually scheduled please contact us to discuss options.

Our learning environment

What is the learning environment like?

For the Traditional course delivery Learners can expect a classroom style training session where they will receive instruction from the Trainer as well as working with a group of other Learners to complete learning activities.

For practical session for the Blended course Learners can expect a small group or 1-on-1 session focused on assessing their skills.  The Trainer is available to clarify anything the Learner is unsure about and support them in successfully completing the assessment.

Practical Training Solutions provides a respectful, safe and enabling learning environment. To explain and specify the behaviour we expect from our Learners and staff, we have a Learner Code of Conduct that is displayed during training at all venues (see next question).

No harassment or discrimination will be tolerated. All Learners and Practical Training Solutions staff share responsibility for achieving such an environment. If you feel harassed or discriminated against, please raise this with your Trainer as soon as possible. You can also ask your Trainer who else you can talk to. If this is not practical, you should submit a grievance in writing via our website or by email to info@practicaltrainingsolutions.co.nz.

Learners whose behaviour, attitude or hygiene adversely affect other Learners will be asked respectfully to address the respective issue.

Do you have a Learner Code of Conduct?

Yes. Click to view our Learner Code of Conduct.

Will there be breaks?

For the Traditional course, every training session includes breaks. Tea, coffee and biscuits are provided during training sessions scheduled by Practical Training Solutions. For group bookings please refer to the information provided by your organiser.

Break times are given by your Trainer. Please ensure you return back from breaks on time because you must attend the full training session.

Due to the short length of practical sessions for the Blended course there are no scheduled breaks.  However, if a Learner needs a break this can be arranged with the Trainer.

For more information see section ‘Returning late from breaks’ in our Terms and Conditions.

Can I be asked to leave my training session?

Trainers may request that Learners who are disruptive, breach our Learner Code of Conduct or whose behaviour or attitude adversely affects other Learners, be removed from the training session when it is fair and reasonable to do so. In this case, the Learner will be given the opportunity to express their view first. The Trainer will make all reasonably possible attempts to support the Learner in addressing and correcting their behaviour.

Learners who are intoxicated or under the influence of drugs will be turned away from the course and will be required to rebook on another available date. This will incur additional cost.

Can I use my phone?

Please turn off your mobile phone during class time and schedule any calls and/or text messages for break times. This is to ensure they don’t miss any aspects of training and to respect other Learners and the Trainer.

If you need to use your phone as a matter of urgency, please inform your Trainer as early as possible.

For more information see section ‘Phone use’ in our Terms and Conditions.

Can I smoke?

No.

Practical Training Solutions is a smoke free environment.  Our Naylor Street and Settlement Centre Waikato venues are both smoke free. Learners may only smoke in designated smoking areas. Ask your Trainer where venue-specific smoking areas are.

Will there be graphic or sensitive training session content?

We are aware that you may find it difficult to role play or discuss some first aid scenarios, especially if you had personal experiences that relates to them. You also need to be aware that some graphic course content (e.g. photos of wounds, CPR scenarios) may cause an emotional response. Furthermore, during your training you will use fake wounds and fake blood.

If any of the training session content triggers an emotional response or you are worried about any content that you may find difficult please talk to you Trainer as early as possible.

Learning and assessment

How is the training delivered?

We offer two NZQA approved delivery methods.  Both have been developed to meet the 12 hour time requirement for unit standard based workplace first aid training.

1. Blended course made up of online learning (completed in the learner’s own time) + a short, small group practical training session. The session will be up to 2 hours and compliments the online learning which is completed before the practical session.

During your practical session you will discuss your emergency action plan (explained online) and clarify any questions you have. There will be opportunities for practice and questions and Trainer feedback to support you in meeting learning outcomes and become a confident first aider.

2. Traditional course made up of Self-directed Learning worksheets (completed in the learner’s own time) + a full day or half day (depending on course type) training session.

Theoretical knowledge is delivered by your Trainer and provides opportunities for Learner discussion and questions. Learning activities are set up for Learners to apply knowledge and skills and practice practical activities. Recap activities are specific activities designed to summarise knowledge and emphasise key messages, for example quizzes.

The session’s structure is designed to deliver effective training to ensure you obtain appropriate training, opportunities for practice and questions and Trainer feedback to support you in meeting learning outcomes and become a confident first aider.

Is there a lot of reading and writing?

For our Traditional course we minimise reading and writing as much as possible. However, a certain amount is required to meet NZQA requirements for example the Self-directed Leaning Module (homework) which includes a booklet to read and worksheets to complete.

For our Blended course the online learning is predominantly reading with some videos and images / infographics.  We are making regular improvements to this to cater to all learning styles.

Please talk to us if you have any concerns. We can make arrangements to ensure that you are not disadvantaged if you have reading or writing difficulties.

How will I be assessed?

To achieve a certificate of completion and NZQA unit standards, you are required to demonstrate competency in a range of tasks, including simulated emergency situations. You must complete all assessment tasks. The forms of assessment will vary throughout your course. They may include questions from your trainer, teach-back (e.g. explaining what you have learnt), practical work (e.g. performing CPR on a manikin), written assessments (e.g. worksheets) and scenario assessments (e.g. managing a role-played simulated emergency situation).

Your Trainer will explain what you are expected to do as part of your assessment and what you need to demonstrate in order to meet requirements. Please listen to and read all instructions carefully before the start of your assessment. You are expected to ask questions if you do not understand what is expected of you.

You will typically work in groups of 2 or 3 during scenarios. You are assessed one at a time. While you are assessed the other Learners are typically acting as patients or bystanders. You will each be assessed on a different scenario that is described on a scenario card. You will also receive resources to use during your assessment, for example first aid supplies, materials available for treatment and manikins for CPR and choking. You will be observed by your Trainer or another Learner, and evidence of your performance will be documented. To confirm your understanding of first aid knowledge, your Trainer may ask you to describe what it is you are doing and why you are doing it. On completion of each task you will be told whether you have met the assessment requirements. If you have not yet met the requirements you will be provided with the opportunity to be reassessed.

Can I be reassessed?

If you are assessed as not yet competent on any part of the assessment you will have at least one opportunity for reassessment. Scenario reassessments will be done using a different scenario. Your trainer will explain what you need to improve and give opportunity for further training if requested.

Can I appeal the outcome of my assessment?

If you are not satisfied with the outcome of your assessment you can appeal the assessment outcome. In this event you are encouraged to speak with your Trainer in the first instance. If you prefer, you can also contact other staff at Practical Training Solutions or NZQA (0800 697 296 or https://www.nzqa.govt.nz/about-us/contact-us/).

Do you offer special assessment conditions?

We recognise that some Learners have difficulties in assessment environments and encourage requests for special assessment conditions, such as support with reading, writing or additional rest breaks. Please talk to us as early as possible if this applies to you so that we can remove barriers to achievement and give you a fair opportunity to successfully complete your course. Special assessment conditions are assessed on a case-by-case basis to ensure that entitled learners can demonstrate their knowledge and skills, without providing unfair advantage over other candidates.

Do I need to participate in all activities?

Yes. You must attend, and participate in, the entire course to become certified.

If you have difficulties with any activities, please talk to your Trainer as early as possible.

Administration

Will I receive a certificate on the day of my session?

You will usually receive your certificate on the day of your session if you have met all course requirements, including assessment, payment and Self-directed Learning (if applicable). If anything is outstanding on the day you will receive an information sheet explaining what you need to do after your training session in order to complete training and receive your certificate. 

Your first aid certificate is evidence that you have completed all training requirements. First aid certificates are valid for a period of two years.

For more information see section ‘Issuing of certificates’ in our Terms and Conditions.

Can I get an electronic certificate?

Yes. You can download a copy of your certifictae by logging into to the Practical Training Solutions online portal.  Alternatively you can email us or call us to request a copy.

I need NZQA Unit Standard credits – what do I need to do?

If you would like to have unit standard credits recorded on your New Zealand Record of Achievement (NZROA), you need to inform us (preferably by completing the relevant section of your booking form) and provide us with your National Student Number (NSN) and date of birth. You should request credits within three months of completion of training, i.e. the date on your certificate.

If you do not have a NSN, you can complete a National Student Number Registration form and give this to your Trainer or email it to us.

Please note that there is a cost for reporting NZQA credits of $12 per Learner.

NZQA credits are processed within ten working days of your request or the date of your training session (if requested before that date).

I did my training some time ago – can I still get my NZQA Unit Standard credits?

If you request NZQA credits to be reported within three to six months of completion of training, i.e. the date on your certificate, you need to complete a quiz to demonstrate that you are still competent in first aid. There may be an additional late NZQA credit reporting fee. NZQA credits are processed within ten working days of your request.

We are not able to report NZQA credits later than six months after completion of your training. If you require first aid credits after that time, you need to attend revalidation training and we can report your credits upon completion of that course.

I handed in my Self-directed Learning worksheets late – how will I get my certificate?

The completed Self-directed Learning worksheets must be submitted via email, in person or sent by post within one month of the training session. If this was the last outstanding component of your first aid training your certificate will be processed within ten working days. Your certificate will be emailed to you unless you request a hard copy.

If you do not submit your worksheets within this period, you will be reported as incomplete. If you require a first aid certificate, you will have to attend and pay for a completely new first aid course.

Please see section ‘Responsibility for items sent by post’ in our Terms and Conditions.

I paid late – how will I get my certificate?

If payment was the last outstanding component of your first aid training your certificate will be processed within ten working days. Your certificate will be emailed to you unless you request a hard copy.

If you ask for your certificate to be send by post, please see section ‘Responsibility for items sent by post’ in our Terms and Conditions.

What are you doing with my private information?

Practical Training Solutions ensures the privacy of your personal information and complies with the Privacy Act 2020. Your personal information is stored in a secure database that is managed by Practical Training Solutions.

The information collected by Practical Training Solutions during the booking and enrolment process and during the period in which the Learner is enrolled at Practical Training Solutions is intended for use in connection with the education and well-being of the Learner and may be used by any of the staff of Practical Training Solutions or government department (NZQA, MOE) in connection with that purpose. You have right of access to and correction of the personal information collected by Practical Training Solutions.

First aid resources

Can I get additional Quick Reference Guides?

Yes. Please talk to us what you like to have them for and how many copies you require. We are usually happy to provide additional Quick Reference Guides free of charge.

Where can I get first aid equipment from?

We recommend you contact
F.A.S.T – First Aid Supply Team
Email: fasthn@xtra.co.nz
Ph 07 854 6737
www.fastonline.co.nz

Feedback and complaints

How can I give feedback on my training?

We welcome any type of feedback. Feel free to talk to your Trainer at any time. Also, you will receive an evaluation form at the end of your training session.

All Learners and clients are encouraged to provide feedback and, if they feel aggrieved, raise grievances. Feedback can be provided verbally to your Trainer, administration staff, online at www.practicaltrainingsolutions.co.nz/feedback or by email. We see feedback as an opportunity for improvements and provide effective procedures for investigating and resolving any issues raised.

How can I make a complaint?

If you are not satisfied with any aspect of your training, please follow these steps:

  1. In the first instance, speak with your Trainer.
  2. If the issue is still unresolved, speak with or write to the Training Manager (email info@practicaltrainingsolutions.co.nz Attn: Training Manager, send a letter by post, call or make an appointment to visit the Training Manager at our office). If you choose to lay a formal complaint, please note that a complaint form (www.practicaltrainingsolutions.co.nz/feedback) must be completed.
  3. If the grievance is still unresolved, you can raise your concerns with NZQA. You can contact the New Zealand Qualifications Authority (NZQA) by phone on 0800 697 296 or email qadrisk@nzqa.govt.nz. Please visit www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/ for NZQA information on how to make a formal complaint.

Disclaimer

Every effort has been made to ensure the content of this information/document is correct. The information is subject to a continuous process of review. Practical Training Solutions therefore reserves the right to make changes to training offerings and any other content. Practical Training Solutions will not accept liability for any errors or omissions contained in this document nor for any subsequent actions that may arise as a consequence of decisions made based upon its contents. Check the Practical Training Solutions website for the most current version of this document.