Learner InformationThis learner information is to be read in conjunction with our full terms and conditions
Booking a course
You can book onto a Practical Training Solutions First Aid course in 4 ways: online, in person, by email or by phone. Please visit go to our homepage and click the most appropriate book here button.
Making changes to your booking
Learners who are not able to attend their course can request one change of course date free of charge. Additional changes may incur a rebooking fee. Changes are subject to availability. Email or call us with your change request. Please refer to our terms and conditions for full details.
If your booking was made by a representative of your workplace or organisation, any date changes must be authorised by the booking contact person.
Course fees and payment
The standard course fees and applicable discounts are provided on our homepage.
The cost of registering NZQA credits is an additional $4 per unit standard (i.e. $12 per course assessed against unit standards 6401, 6402 and 6400).
Course fee payments are due on the day of course. Payments can be made via online banking, cheque, cash or EFTPOS. There are no credit card facilities.
We offer prompt payment and sector discounts. Please refer to our terms and conditions and Sector information for details.
Revalidation course eligibility
To be eligible for a Revalidation course, a Learner must hold a valid first aid certificate that is no older than 2 years and 3 months. Your Revalidation course can only revalidate your existing certificate.
Your Trainer needs to sight your previous certificate for verification before, or on, the course day. Revalidation certificates are not issued until all course requirements, including eligibility, are met.
Course participation and attendance
You must attend, and participate in, the entire course to become certified. Please make sure you arrive on time for your course; we suggest arriving 10 minutes before the scheduled start time. Unless it’s a matter of urgency, Learners should turn off their mobile phones during class time and schedule any calls and/or text messages for break times.
If you are late you may not be able to join the course and must reschedule. If you are late due to exceptional circumstances, you may be allowed to join the class providing the Trainer has time work through the course component(s) you missed.
To achieve any NZQA Unit Standards and a certificate of completion, Learners are required to demonstrate competency in simulated emergency situations.
Forms of assessment will vary throughout the course. These may include a combination of questions from your Trainer, teach-back (e.g. explaining what you have learnt), practical work (e.g. performing CPR on a manikin), written assessments (e.g. worksheets), scenario assessments (e.g. managing a role played simulated emergency situation).
You will be given all the learning resources you require to complete the course. Some of these may be in an electronic version; hard copies can be supplied on request.
All first aid courses have practical components and involve group participation. As part of the assessment you will be required to demonstrate to the Trainer that you are physically able to perform first aid skills, including cardio-pulmonary resuscitation (CPR) on the floor sufficiently long so that your trainer can assess competency.
If you have any medical condition or physical limitations that may affect your ability to perform these tasks, please contact us prior to the course to discuss this.
Learners are required to have an acceptable level of spoken English. A translator may be used, with prior consent of the Trainer, when a participant is not a confident English language speaker. In such a case the Learner will be required to meet all the assessment criteria by demonstrating all the skills learnt during the course.
If you have any learning difficulties that may make it difficult for you to be assessed, please notify us at time of booking. Additionally, talk to your Trainer on the day of your course so you can be given assistance and provided with an appropriate form of assessment.
Learners need to be aware that some graphic course content (e.g. photos of wounds, CPR scenarios) may cause an emotional response. If an emotional response is triggered, or you are worried about any of the sensitive content please talk to you Trainer.
Issuing of certificates
Certificates of completion will only be issued once all course requirements, including assessment and payment, are met.
We recommend that you wear comfortable, casual clothing (e.g. trousers and flat shoes) as the practical components of the course require you to move around and work on the floor. Scenario work may include liquid fake blood.
Breaks and refreshments
Every course includes breaks. Tea, coffee and biscuits are provided.
Free car parking is available at most of our venues. Options will be outlined in your booking confirmation. If only paid parking is available, you will be notified at the time of booking.
You are not permitted to park on the grass verge on Galloway Street, directly outside the Practical Training Solutions office.
Dependents / childcare
Practical Training Solutions does not provide childcare facilities. No children or babies are permitted in the classroom during the course delivery. A breast-feeding room can be made available for use during teaching breaks; however, this depends on the venue. Please notify us before your course date if you require this service.
Practical Training Solutions is a smoke free environment. Learners may only smoke in designated smoking areas.
Drugs and alcohol
Learners who are intoxicated or under the influence of drugs will be turned away from the course and will be required to rebook on another available date.
Feedback, grievances and complaints
All Learners and stakeholders are encouraged to provide feedback and, if they feel aggrieved, raise grievances. Feedback can be provided verbally to your Trainer, administration staff, online at www.practicaltrainingsolutions.co.nz/feedback or by email. We see feedback as an opportunity for improvements and provide effective procedures for investigating and resolving any issues raised.
If you like to raise a grievance or lay a complaint, please follow these steps:
1. In the first instance, speak with the course Trainer.
2. If the issue is still unresolved, speak with or write to the Training Manager (email@example.com). If you choose to lay a formal complaint, please note that a complaint form (download here) must be completed and sent to the Training Manager.
3. If the grievance is still unresolved, you can raise your concerns with NZQA. Please visit www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/ for NZQA contact details and information on how to make a formal complaint.
Discrimination and harassment
Practical Training Solutions provides a respectful, safe and enabling learning environment. No harassment and/or discrimination will be tolerated. Learners who feel harassed and/or discriminated against should in the first instance raise this with their Trainer. If this is not practical, they should submit a grievance in writing via our website or by email to firstname.lastname@example.org.
Practical Training Solutions has a Learner Code of Conduct that is displayed during training at all venues.