Learner FAQ

This learner information is to be read in conjunction with our full terms and conditions

If you can’t find the answer to your question in these frequently asked questions (FAQs), please contact us via email or give us a call. If you don’t understand any of the words used here have a look at the Glossary in our Terms and Conditions.

Information about first aid training

Where do I find information about Practical Training Solutions first aid training?

You can find detailed information about our first aid courses here.  We offer online discounts for everyone plus sector specific discounts for domestic students.

What are the NZQA and WorkSafe requirements for first aid training?

Under the Health and Safety at Work Act 2015, employers must ensure that people are available at the workplace who are trained in administering first aid. These people are called workplace first aiders. The type of training and number of first aiders must be adequate for your workplace.

WorkSafe recognises that some workplaces have greater risks of injury and illness because of the sort of work they do. These risks are an important factor in deciding first aid requirements, because different first aid facilities may be needed for different activities.

Employers are required to provide first aid that takes into account the individual circumstances of their workplace. Circumstances that can affect your first aid needs include things like hazards common in your industry or workplace, the number of employees you have, and how far away you are from medical help.
The NZQA requirements for first aid training are described in a document titled First Aid as a Life Skill.

  • An important requirement for first aid training is the training and assessment time. The minimum duration of first training and assessment is:
    12 hours for first aid training assessed against unit standards 6400, 6401 and 6402;
  • Eight hours for first aid training assessed against unit standards 6401 and 6402; and
  • Six hours for refresher or revalidation training.

If you are unsure about the requirements for your workplace, please call us. We are happy to talk to you and help you understand your first aid training needs.

“Simply providing first aid will not cover your legal obligation to manage significant hazards. But it will help meet your obligation to provide an appropriate emergency response procedure in the event of an accident.” (WorkSafe)

What are the NZQA and WorkSafe requirements for first aid training?

Under the Health and Safety at Work Act 2015, employers must ensure that people are available at the workplace who are trained in administering first aid. These people are called workplace first aiders. The type of training and number of first aiders must be adequate for your workplace.

WorkSafe recognises that some workplaces have greater risks of injury and illness because of the sort of work they do. These risks are an important factor in deciding first aid requirements, because different first aid facilities may be needed for different activities.

Employers are required to provide first aid that takes into account the individual circumstances of their workplace. Circumstances that can affect your first aid needs include things like hazards common in your industry or workplace, the number of employees you have, and how far away you are from medical help.
The NZQA requirements for first aid training are described in a document titled First Aid as a Life Skill.

  • An important requirement for first aid training is the training and assessment time. The minimum duration of first training and assessment is:
    12 hours for first aid training assessed against unit standards 6400, 6401 and 6402;
  • Eight hours for first aid training assessed against unit standards 6401 and 6402; and
  • Six hours for refresher or revalidation training.

If you are unsure about the requirements for your workplace, please call us. We are happy to talk to you and help you understand your first aid training needs.

“Simply providing first aid will not cover your legal obligation to manage significant hazards. But it will help meet your obligation to provide an appropriate emergency response procedure in the event of an accident.” (WorkSafe)

Does Practical Training Solutions first aid training meet NZQA and WorkSafe requirements?

Yes.

Specifically, Practical Training Solutions is registered by the NZQA as a Private Training Establishment under the provisions of the Education Act 1989 and its subsequent amendments. We have been granted consent by NZQA to assess first aid unit standards and our training is moderated by the Skills Organisation through national external moderation. In addition, we also carry out robust self-assessment. This means that our Trainers, our first aid course content and our delivery methods are continually quality checked. This gives you the assurance that our training is up-to-date and delivered in a way that maximises your learning.

Our training prepares you to be an effective first aider in your workplace, home or community. Our NZQA-approved Workplace First Aider training scheme supports workplaces and organisations in meeting their health and safety requirements relating to first aid through the delivery of first aid training that meets their compliance requirements, including those specified by NZQA, WorkSafe and industry-specific requirements.

Bookings / enrolments

How do I make a booking?

The best way to make a booking is to book online. Please note that we offer online booking discounts for most of our courses when you book online.  Alternatively, you can book by email, by phone or in person.

Do I get a confirmation email?

Yes.

We will send a confirmation email to the email address provided to us at the time of booking. The confirmation email includes important information for your training, including the self-directed learning (if applicable), start and finish time of your training session, your course fee and what to bring.
Please read your confirmation email carefully.

For more information see section ‘Confirmation email and reminder text message’ in our Terms and Conditions.

What is the early payment discount?

For some courses we offer an early payment discount if payment is received at least five days before your training session or on the day of booking (if you booked less than five days before the training session). We offer an early payment discount because we like to achieve administrative efficiency and say thank you to you for helping us achieve our goal.

The early payment discount due date is confirmed in your confirmation email. This discount is not applicable if payment is received after the date specified in your confirmation email.

For more information see section ‘Discounts’ in our Terms and Conditions.

What is a sector discount?

We have identified a number of sectors (industries or other groups) who have specific requirements, financial constraints and/or require a large number of people to be trained in first aid. We offer sector discounts to individuals and organisations from these sectors. Please note that our sector discounts only apply to domestic students.

You can find more information about our sector discounts here.

How do I pay?

You will receive an invoice when you book your first aid course. This will include payment instructions. Payments can be made via online banking, cheque, cash or EFTPOS. Please note that we do not have credit card facilities.

Can I change the date of my training session?

If you are not able to attend your training session and would like to change your date more than 48 hours before the start time, please contact us as soon as possible. You can request one change of date free of charge. Additional changes may incur a rebooking fee. Changes are subject to availability.

To request a change of training session date please email or call us with your change request.

If your booking was made by a representative of your workplace or organisation, the booking contact person must authorise any date changes.

Changes less than 48 hours before the start of your training session date are treated as a cancellation. See next question for information on that.

I need to cancel my course: Can I attend on another day? Do I get a refund?

If you are unable to attend your training session, please notify us, by email, as soon as possible.

Cancellation more than 48 hours before the start of the training session
A full refund will be provided when you notify us, by email, more than 48 hours before the start time of your training session.

Cancellation within 48 hours of the start of the training session
If you cancel within 48 hours but before the start of your training session, you receive a 50% refund. Alternatively, you can rebook for a training session held within 30 days of the original date (subject to availability).  Cancellation must be submitted by email. The offer to rebook is granted one time only. A rebooking fee may apply.

No cancellation before the start of the training session
If you do not cancel before your training session you are not entitled to a refund. However, you can rebook for a training session held within 30 days of the original course date (subject to availability). The offer to rebook is granted one time only. A rebooking fee applies.

For more information see section ‘Training session cancellations and refunds’ in our Terms and Conditions.

International Students

I am an international student; can I enrol in a first aid course?

Under the Education Act 1989 we are not allowed to enrol people who are not New Zealand citizens or permanent residents unless they meet certain criteria that means that they are treated as domestic students for the purpose of their education. If you think you may be an international student, please carefully read the criteria in our Terms and Conditions.

If none of these criteria apply, we can only accept the learner’s booking under certain circumstances in place. Please contact us to discuss this or if you have any questions about this requirement.

Group bookings

How do I book a group first aid course?

If you like to organise a group booking with us, please contact us via email or give us a call.

Please read our group booking Terms and Conditions.

Prerequisites and eligibility for first aid training

Am I eligible for revalidation (refresher) training?

First aid revalidation (or refresher) training in required every two years to maintain your certificate.

To be eligible for revalidation training, you must hold a valid first aid certificate that is no older than 2 years and 3 months. Your revalidation training can only revalidate your existing certificate. To attend workplace first aid revalidation training your previous certificate must show that your previous course was assessed against NZQA unit standards 6402, 6401 and 6400.

If your certificate is not renewed within three calendar months from the second anniversary date of issue, you will have to complete full first aid training. This means that, in order to obtain a revalidation certificate, you must complete all parts of your revalidation training within 2 years and 3 months of the date of your previous certificate. This includes completing your training session and handing in your completed Self-directed Learning Module.

If you have not done your previous training with us, we need a copy your previous certificate for verification before, or on, the training session. Please provide your previous certificate at the time of booking or some other time before your training session if possible as this will make the training session day less complicated for you and us. You can email us a copy or a photo of it.

Revalidation certificates are not issued until all course requirements, including proof of eligibility, are met.

If you are unable to provide a valid previous certificate, you can attend an additional session to enable you to complete a full workplace first aid course. An additional cost applies for the extra session.

Do I need to be physically fit to attend first aid training?

All first aid courses have practical components and involve group participation. As part of the assessment you will be required to demonstrate to the Trainer that you are physically able to perform first aid skills, including cardio-pulmonary resuscitation (CPR) on the floor sufficiently long so that your trainer can assess competency and other activities. You will also have to perform other activities, such as roll-overs and recovery position on the floor.

If you have any medical condition or physical limitations that may affect your ability to perform these tasks, please contact us prior to the course to discuss this.

Are there any language requirements?

You are required to have an acceptable level of spoken English. A translator may be used, with prior consent from Practical Training Solutions when you are not a confident English language speaker. In such a case you will be required to meet all the assessment criteria by demonstrating all the skills learnt during the course.

If you require support because of difficulties with the English language, you must contact us at least 24 hours before your training session so that we can discuss this with you.

What if I have learning difficulties?

If you have any learning difficulties that may require extra support during your training, you should contact us at least 24 hours before your training session so that we can discuss this with you and make appropriate arrangements if necessary.

Do you recognise prior learning?

If you like to gain recognition of prior learning (RPL) for existing knowledge and skills gained through previous training, you need to discuss this with us before the day of your training session. Requests will be assessed on a case-by-case basis.

Before your training session

What do I need to do to prepare for my training session?

To prepare for your training session please:

  • Complete your self-directed learning worksheet. Make sure you read the self-directed learning information pack carefully as this provides required information and instructions.
  • Make arrangements for your day to ensure that you can arrive on time and can stay until your scheduled finish time. Please note that traffic can be heavy near our Practical Training Solutions training venue at the start of the day.
  • Check your confirmation email for details (for example, clothing, parking, lunch arrangements and payment)

When do I need to do the self-directed learning module?

The self-directed learning module is a component of your Workplace First Aid or Workplace Revalidation course if your course is taught through a combination of home and classroom learning. You must complete it outside the time of your training session. You cannot work on your self-directed learning worksheet during the breaks of your training session because that would mean you miss out on breaks and therefore your learning would be less effective.

We strongly recommend that you complete the self-directed learning worksheet before your training session. Doing these activities prepares you for your training session. Please note that because the self-directed learning module is a part of your first aid course, we cannot complete your certification until we have received your completed and signed worksheet. Therefore, importantly for you, completing the self-directed learning worksheet before your training session means that we can issue your certificate on the day of your training session (providing all other requirements of your training are met).

If you don’t hand in your completed self-directed learning worksheet at the beginning of your training session, you must hand it in on another day within three months of your training session.

Will I get a reminder?

Yes, if we have your correct mobile phone number.

For more information see section ‘Confirmation email and reminder text message’ in our Terms and Conditions.

What should I bring to my training session?

Your confirmation email will list any items you need to bring, for example lunch.

What should I wear for my training session?

We recommend that you wear comfortable, casual clothing as the practical components of the course require you to move around and work on the floor. Scenario work may include liquid fake blood.

Please note that that you will be physically active during your training. Please be mindful that body odour or poor personal hygiene can affect other Learners. We would appreciate if you could take any possible steps to address any potential personal hygiene matters.

If you are wearing dirty footwear (for example work boots), you will be asked to remove them during your training session. Think about the state of your socks 😊 or bring some extra socks or shoes.

Please do not wear anything offensive or intimidating to others.

Where can I park?

Free car parking is available at most of our venues. Options will be outlined in your confirmation email. If only paid parking is available, you will be notified at the time of booking. Learners who park illegally or in areas not designated for parking will be asked to move their vehicle.

At the Practical Training Solutions training venue (corner Naylor and Galloway Streets), some carparks are available outside the building. Additional parking is available on Galloway Street.

Do not park on the grass verge on wither Galloway or Naylor Street.

Do you have childcare?

Practical Training Solutions does not provide childcare facilities. No children or babies are permitted in the classroom during the training delivery.

Appropriate facilities to breastfeed or express milk can be made available for use during teaching breaks. Please notify us before your training session date if you require this service.

What to expect during your training session

When should I arrive?

The start time of your training session is confirmed in your confirmation email.

For our publicly scheduled classes the usual start time is 8:15 am. During the first 15 minutes, you meet your Trainer, hand in your self-directed learning module worksheet, received feedback from your Trainer on the worksheet and settle in with a tea or coffee. Training starts at 8:30 am.

We start on time.

Please note that if you arrive before 8 am you may be asked to wait outside until the classroom is set up.

What if I arrive late?

If you are late you may not be able to join the training session and must reschedule. This is because you would be missing content, interrupt other Learners and fail to meet NZQA time requirements.

If you are late due to exceptional circumstances, you may be allowed to join the class providing the Trainer has time work through the course component(s) you missed. You may be given additional activities to complete (for example a quiz) to make up for lost time.

You must also return on time from any breaks.

What can I expect on the day of my training session?

When you arrive at your training session your Trainer will welcome you. The Trainer will explain the structure of the training session at the beginning of the day.

Your training session comprises a series of sessions covering the course content and different delivery methods that will keep you interested and active throughout the day. There will be some delivery by the Trainer but most of the day you will participate in learning and assessment activities.

Our learning environment

What is the learning environment like?

Practical Training Solutions provides a respectful, safe and enabling learning environment. To explain and specify the behaviour we expect from our Learners and staff, we have a Learner Code of Conduct that is displayed during training at all venues (see next question).

No harassment or discrimination will be tolerated. All Learners and Practical Training Solutions staff share responsibility for achieving such an environment. If you feel harassed or discriminated against, please raise this with your Trainer as soon as possible. You can also ask your Trainer who else you can talk to. If this is not practical, you should submit a grievance in writing via our website or by email to info@practicaltrainingsolutions.co.nz.

Learners whose behaviour, attitude or hygiene adversely affect other Learners will be asked respectfully to address the respective issue.

Do you have a Learner Code of Conduct?

Yes.

Can I be asked to leave my training session?

Trainers may request that Learners who are disruptive, breach our Learner Code of Conduct or whose behaviour or attitude adversely affects other Learners, be removed from the training session when it is fair and reasonable to do so. In this case, the Learner will be given the opportunity to express their view first. The Trainer will make all reasonably possible attempts to support the Learner in addressing and correcting their behaviour.

Learners who are intoxicated or under the influence of drugs will be turned away from the course and will be required to rebook on another available date. This will incur additional cost.

Can I use my phone?

Please turn off your mobile phone during class time and schedule any calls and/or text messages for break times. This is to ensure they don’t miss any aspects of training and to respect other Learners and the Trainer.

If you need to use your phone as a matter of urgency, please inform your Trainer as early as possible.

For more information see section ‘Phone use’ in our Terms and Conditions.

Can I smoke?

No.

Practical Training Solutions is a smoke free environment. Learners may only smoke in designated smoking areas. Ask your Trainer where venue-specific smoking areas are.

Will there be breaks?

Every training session includes breaks. Tea, coffee and biscuits are provided during training sessions scheduled by Practical Training Solutions. For group bookings please refer to the information provided by your organiser.

Break times are given by your Trainer. Please ensure you return back from breaks on time because you must attend the full training session.

For more information see section ‘Returning late from breaks’ in our Terms and Conditions.

Will there be graphic or sensitive training session content?

We are aware that you may find it difficult to role play or discuss some first aid scenarios, especially if you had personal experiences that relates to them. You also need to be aware that some graphic course content (e.g. photos of wounds, CPR scenarios) may cause an emotional response. Furthermore, during your training you will use fake wounds and fake blood.

If any of the training session content triggers an emotional response or you are worried about any content that you may find difficult please talk to you Trainer as early as possible.

Learning and assessment

How is the training delivered?

Theoretical knowledge delivery by your Trainer includes delivery, confirmation and recapping of relevant knowledge. This includes Learner discussion and opportunities for questions.

Learning activities are set up for Learners to apply knowledge and skills and practice practical activities.

Recap activities are specific activities designed to summarise knowledge and emphasise key messages, for example quizzes.

The session’s structure is designed to deliver effective training to ensure you obtain appropriate training, opportunities for practice and questions and Trainer feedback to support you in meeting learning outcomes and become a confident first aider.

Is there a lot of reading and writing?

We minimise reading and writing as much as possible. However, a certain amount is required to meet NZQA requirements. Please talk to us if you have any concerns. We can make arrangements to ensure that you are not disadvantaged if you have reading or writing difficulties.

How will I be assessed?

To achieve a certificate of completion and NZQA unit standards, you are required to demonstrate competency in a range of tasks, including simulated emergency situations. You must complete all assessment tasks. The forms of assessment will vary throughout your course. They may include questions from your trainer, teach-back (e.g. explaining what you have learnt), practical work (e.g. performing CPR on a manikin), written assessments (e.g. worksheets) and scenario assessments (e.g. managing a role-played simulated emergency situation).

Your Trainer will explain what you are expected to do as part of your assessment and what you need to demonstrate in order to meet requirements. Please listen to and read all instructions carefully before the start of your assessment. You are expected to ask questions if you do not understand what is expected of you.

You will typically work in groups of 2 or 3 during scenarios. You are assessed one at a time. While you are assessed the other Learners are typically acting as patients or bystanders. You will each be assessed on a different scenario that is described on a scenario card. You will also receive resources to use during your assessment, for example first aid supplies, materials available for treatment and manikins for CPR and choking. You will be observed by your Trainer or another Learner, and evidence of your performance will be documented. To confirm your understanding of first aid knowledge, your Trainer may ask you to describe what it is you are doing and why you are doing it. On completion of each task you will be told whether you have met the assessment requirements. If you have not yet met the requirements you will be provided with the opportunity to be reassessed.

Can I be reassessed?

If you are assessed as not yet competent on any part of the assessment you will have at least one opportunity for reassessment. Scenario reassessments will be done using a different scenario. Your trainer will explain what you need to improve and give opportunity for further training if requested.

Can I appeal the outcome of my assessment?

If you are not satisfied with the outcome of your assessment you can appeal the assessment outcome. In this event you are encouraged to speak with your Trainer in the first instance. If you prefer, you can also contact other staff at Practical Training Solutions or NZQA (0800 697 296 or https://www.nzqa.govt.nz/about-us/contact-us/).

Do you offer special assessment conditions?

We recognise that some Learners have difficulties in assessment environments and encourage requests for special assessment conditions, such as support with reading, writing or additional rest breaks. Please talk to us as early as possible if this applies to you so that we can remove barriers to achievement and give you a fair opportunity to successfully complete your course. Special assessment conditions are assessed on a case-by-case basis to ensure that entitled learners can demonstrate their knowledge and skills, without providing unfair advantage over other candidates.

Do I need to participate in all activities?

Yes. You must attend, and participate in, the entire course to become certified.

If you have difficulties with any activities, please talk to your Trainer as early as possible.

Administration

Will I receive a certificate on the day of my training session?

You will receive your certificate on the day of your training session if you have met all course requirements, including assessment, payment and self-directed learning (if applicable). If anything is outstanding on the day you will receive an information sheet explaining what you need to do after your training session in order to complete training and receive your certificate.

Your first aid certificate is evidence that you have completed all training requirements. First aid certificates are valid for a period of two years.

For more information see section ‘Issuing of certificates’ in our Terms and Conditions.

Can I get an electronic certificate?

Yes. You must request an electronic certificate by email.

I need NZQA Unit Standard credits – what do I need to do?

If you would like to have unit standard credits recorded on your New Zealand Record of Achievement (NZROA), you need to inform us (preferably by completing the relevant section of your booking form) and provide us with your National Student Number (NSN) and date of birth. You should request credits within three months of completion of training, i.e. the date on your certificate.

If you do not have a NSN, you can complete a National Student Number Registration form and give this to your Trainer or email it to us.

Please note that there is a cost for reporting NZQA credits of $12 per Learner.

NZQA credits are processed within ten working days of your request or the date of your training session (if requested before that date).

I did my training some time ago – can I still get my NZQA Unit Standard credits?

If you request NZQA credits to be reported within three to six months of completion of training, i.e. the date on your certificate, you need to complete a quiz to demonstrate that you are still competent in first aid. There may be an additional late NZQA credit reporting fee. NZQA credits are processed within ten working days of your request.

We are not able to report NZQA credits later than six months after completion of your training. If you require first aid credits after that time, you need to attend revalidation training and we can report your credits upon completion of that course.

I handed in my self-directed learning module late – how will I get my certificate?

The completed Self-directed Learning worksheets must be submitted via email, in person or sent by post within three months of the training session. If this was the last outstanding component of your first aid training your certificate will be processed within ten working days.

If you do not submit your worksheets within this period, you will be reported as incomplete. If you require a first aid certificate, you will have to attend and pay for a completely new first aid course.

Please see section ‘Responsibility for items sent by post’ in our Terms and Conditions.

I paid late – how will I get my certificate?

If payment was the last outstanding component of your first aid training your certificate will be processed within ten working days.

If you ask for your certificate to be send by post, please see section ‘Responsibility for items sent by post’ in our Terms and Conditions.

What are you doing with my private information?

Practical Training Solutions ensures the privacy of your personal information and complies with the Privacy Act 1993. Your personal information is stored in a secure database that is managed by Practical Training Solutions.

The information collected by Practical Training Solutions during the booking and enrolment process and during the period in which the Learner is enrolled at Practical Training Solutions is intended for use in connection with the education and well-being of the Learner and may be used by any of the staff of Practical Training Solutions or government department (NZQA, MOE) in connection with that purpose. You have right of access to and correction of the personal information collected by Practical Training Solutions.

First aid resources

Can I get additional Quick Reference Guides?

Yes. Please talk to us what you like to have them for and how many copies you require. We are usually happy to provide additional Quick Reference Guides free of charge.

Where can I get first aid equipment from?

We recommend you contact
F.A.S.T – First Aid Supply Team
Email: fasthn@xtra.co.nz
Ph 07 854 6737
www.fastonline.co.nz

Feedback and complaints

How can I give feedback on my training?

We welcome any type of feedback. Feel free to talk to your Trainer at any time. Also, you will receive an evaluation form at the end of your training session.

All Learners and clients are encouraged to provide feedback and, if they feel aggrieved, raise grievances. Feedback can be provided verbally to your Trainer, administration staff, online at www.practicaltrainingsolutions.co.nz/feedback or by email. We see feedback as an opportunity for improvements and provide effective procedures for investigating and resolving any issues raised.

How can I make a complaint?

If you are not satisfied with any aspect of your training, please follow these steps:

  1. In the first instance, speak with your Trainer.
  2. If the issue is still unresolved, speak with or write to the Training Manager (email info@practicaltrainingsolutions.co.nz Attn: Training Manager, send a letter by post, call or make an appointment to visit the Training Manager at our office). If you choose to lay a formal complaint, please note that a complaint form (download from www.practicaltrainingsolutions.co.nz/feedback) must be completed and sent to the Training Manager.
  3. If the grievance is still unresolved, you can raise your concerns with NZQA. You can contact the New Zealand Qualifications Authority (NZQA) by phone on 0800 697 296 or email qadrisk@nzqa.govt.nz. Please visit www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/ for NZQA information on how to make a formal complaint.

Disclaimer

Every effort has been made to ensure the content of this information/document is correct. The information is subject to a continuous process of review. Practical Training Solutions therefore reserves the right to make changes to training offerings and any other content. Practical Training Solutions will not accept liability for any errors or omissions contained in this document nor for any subsequent actions that may arise as a consequence of decisions made based upon its contents. Check the Practical Training Solutions website for the most current version of this document.