FeedbackAll Learners and stakeholders are encouraged to provide feedback
Feedback, grievances and complaints
All Learners and stakeholders are encouraged to provide feedback and, if they feel aggrieved, raise grievances. Feedback can be provided verbally to your Trainer, administration staff, online at www.practicaltrainingsolutions.co.nz/feedback or by email. We see feedback as an opportunity for improvements and provide effective procedures for investigating and resolving any issues raised.
If you like to raise a grievance or lay a complaint, please follow these steps:
1. In the first instance, speak with the course Trainer.
2. If the issue is still unresolved, speak with or write to the Training Manager (firstname.lastname@example.org). If you choose to lay a formal complaint, please note that a complaint form must be completed and sent to the Training Manager.
3. If the grievance is still unresolved, you can raise your concerns with NZQA. Please visit www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/ for NZQA contact details and information on how to make a formal complaint.
Discrimination and harassment
Practical Training Solutions provides a respectful, safe and enabling learning environment. No harassment and/or discrimination will be tolerated. Learners who feel harassed and/or discriminated against should in the first instance raise this with their Trainer. If this is not practical, they should submit a grievance in writing via our website or by email to email@example.com.
Practical Training Solutions has a Learner Code of Conduct that is displayed during training at all venues.