Terms and conditions

Invoice
Learners and organisations receive an invoice for their course fees.

Due date
Course fee payments are due by the date shown on the invoice. The discounted course fee is due within 7 days of enrolment for individuals and within 14 days for organisations, or before the practical session date.

Payment methods
Payments can be made via online banking. There are no credit card facilities.  We cannot accept cheques.

Issuing of certificates
Certificates will only be issues after payment has been received.

Promotional vouchers
Vouchers must be presented before or at the beginning of the course. Vouchers cannot be used after expiry date. To receive the specified discount off a Revalidation course the participant must be eligible to attend a Revalidation course. Specific terms and conditions for vouchers are specified on the voucher or material provided with the voucher.

Practical Training Solutions offers various discounts. Unless specified otherwise, all discounts offered by Practical Training Solutions apply to domestic learners only.

Early payment discount
The early payment discount applies when the course fee is received within 7 days of booking, or by the date shown on the invoice. The early payment discount expires after the due date shown on the invoice.  If the discounted course fee has not been paid by the due date an invoice for the balance of the course fee (early payment discount expired) will be issued.  The full course fee is due by the training session / practical session date.

Online sector discounts
Online sector discounts (e.g. Childcare) only apply when the booking is made online on the relevant booking form (e.g. First Aid booking for Childcare Sector). Online discounts are available for domestic and international learners.

All cancellation requests must be made via the Practical Training Solutions Online Portal or in writing via email to info@practicaltrainingsolutions.co.nz

1. Cancellation within a cooling off period: If you request a cancellation within 48 hours of booking, you are eligible for a 100% refund of the course fee, providing your practical session is later than 48 hours after your cancellation request.

2. Cancellations within 48 hours of, or after, the first booked practical session date: If you request a cancellation less than 48 hours before your first booked practical session date or after your practical session date, you are not eligible for a refund.

3. Cancellations after the due date of invoices issued for bookings on courses without a practical session date: If you made a booking for a course without a practial session date and cancelled after the due date of the invoice issued for that booking, you are not eligible for a refund.

4. Cancellations outside the circumstances described under 1-3 above:

• A $50 cancellation fee applies. An invoice will be issued for the cancellation fee to the recipient of course fee invoice.
• Once Practical Training Solutions has received the cancellation fee payment
  • If the course fee has already been paid, a full refund of the course fee payment will be made within five working days.
  • If the course fee has not been paid yet, a credit note will be applied to the course fee invoice for the full fee of the cancelled course.
• Important note: If the cancellation fee is not paid by the cancellation fee invoice due date, the right of a course fee refund is revoked. In this instance, the full course fee invoice is payable and the cancellation fee invoice is voided. For the avoidace of doubt, in this instance your option to pay a $50 cancellation fee instead of the course fee is no longer available.

5. All invoices unpaid 6 months after their due date will be sent to a debt collection agency.

The option of a refund expires after 4 weeks.

Learners have the option to rebook a practical session held within 30 days of the original date (subject to availability). The offer to rebook is granted one time only. A rebooking fee may apply.

No cancellation before the start of the practical session: Learners who do not cancel before their practical session are not entitled to a refund. Any unpaid course fees remain due. However, they can rebook for a session held within 30 days of the original date (subject to availability).

Request a session cancellations
No refunds are available for course fees if a practical session was scheduled on request. The option to rebook for a session held within 30 days of the original date is availble. A rebooking fee applies.

Limited time
The option to cancel or rebook expires after 90 days.  The option of a refund expires after 4 weeks.

Course fees owing are payable
For the avoidance of doubt, any course fees due according to the above terms are payable. If payment has been made, Practical Training Solutions will issue the appropriate refund. If course fees have not been paid, the appropriate proportion payable according to the above terms are payable to Practical Training Solutions. As these payments were due on the day of the practical session, Practical Training Solutions may issue notice of late payment fees from 30 days after the practical session.

Issuing of refunds
Refunds will only be issued to the person or organisation that paid the course fee. Course fees are refunded via online banking only. Refunds are processed on the last day of the month, provided Practical Training Solutions receives the following information by the 10th of the month following the training session date: participant’s name, scheduled training session date, name of workplace or organisation the course participant is affiliated with (if applicable), bank account number and account name.

Postponements
Practical Training Solutions reserves the right to cancel or postpone a practical session due to circumstances beyond our control. If Practical Training Solutions is required to cancel or postpone a session it will offer the learner / client the option to rebook on the next available session. We will work with learner / client on a case by case basis to find a solution.

Terms and conditions for the request a session offer

• Practical sessions can be requested for blended Workplace First Aider, Revalidation First Aid and CPR courses.
• A minimum of two learners is required – names and email addresses must be provided for both.
• Once we receive your request we check if a trainer is available for your requested date and time. If yes, we will send both of you a booking form to complete.
• Your course bookings must be completed within 2 working days of the requested practical session being confirmed. If after that time you have not both completed your booking, we will cancel the request.
• A rebooking fee applies if you change your practical session after the initial booking.
• No refunds are available for course fees if a practical session was scheduled on request.
• You do not enter into any financial commitments by submitting the request form.

Under the Education Act 1989 we are not allowed to enrol people who are not citizens or permanent residents unless they meet certain criteria that means that they are treated as domestic students for the purpose of their education. Please carefully read the criteria below and select any that apply to you. Are you:

• a New Zealand citizen (this includes students from the Cook Islands, Tokelau or Niue)?
• the holder of a New Zealand residence class visa granted under the Immigration Act 2009?
• an Australian citizen or permanent resident?
• a person who has a letter from the Protocol Division of the New Zealand Ministry of Foreign Affairs and Trade confirming that he or she is for the time being entitled to any immunity from jurisdiction by or under the Diplomatic Privileges and Immunities Act 1968 or the Consular Privileges and Immunities Act 1971 for the current academic year, until the end of the year in which that status expires?
• a person who has made a claim to be recognised as a refugee or a protected person in accordance with Part 5 of the Immigration Act 2009, and who is the holder of a valid temporary visa?
• a person who has been recognised as a refugee or a protected person in accordance with Part 5 of the Immigration Act 2009, and whose application for residence is being processed?
• a person who is in New Zealand to study under a New Zealand Government approved exchange programme at a tertiary education provider?
• a person who is enrolled in a Doctor of Philosophy programme at a New Zealand university?
• a person who is enrolled at a tertiary education provider for the purpose of participating in industry training funded under the Industry Training Act 1992?
• a person who is required by your employer to complete this training for your work? 

If none of these criteria apply, we can only accept the learner’s booking under certain circumstances in place. Please contact us to discuss this or if you have any questions about this requirement.

• It is the employer/client’s responsibility to ensure that the facilities meet the requirements of the Health and Safety at Work Act 2015 and the Smoke-free Environments Act 1990;
• During the time of the course, the employer/client must grant access to relevant regulatory bodies, including NZQA, Skills and WorkSafe, if requested;
• During the course activities, Practical Training Solutions takes responsibility for ensuring the health and safety of all learners and Practical Training Solutions staff under the Health and Safety at Work Act 2015; and
• Confirmations of course booking at employer/client facilities entail a written agreement for use of the facilities for the time and purpose of training.

There must be sufficient seating for the number of participants and suitable floor space (inside or outside) to practise CPR and general first aid scenarios.  The venue must be adequately ventilated and have appropriate heating and cooling.  Accessible toilet facilities must be available.

Group bookings are courses organised and booked purely for a workplace or organisation.

Group booking course fee payment
The course fee is due on the day of course date or as specified on the invoice (unless arranged otherwise). Prompt payment discounts applies only when the course fee is received by the prompt payment due date stated on the invoice.
Certificates will only be issues after payment has been received.

Price Guarantee
We will beat any quoted price for a private group course by 15% for the same service and course type offered. To claim the price guarantee a written quote must be provided.

Change of group course date
Group booking course dates can be changed provided we receive at least 5 working days’ notice. Alternative dates are subject to availability.

Group booking cancellations
If the course is cancelled within 5 working days prior to the course date a cancellation fee of up to $500 or 50% of the course fee (whichever is the lesser) may apply.

Non-attendance for group bookings
No refund will be issued for non-attendance at a group booking. As a courtesy, those who did not attend the course can attend one of our scheduled courses within 30 days of the group course date. A transfer fee may apply. The option of attending one of our scheduled courses usually does not apply to discounted courses.

If first aid training is organised on behalf of Learners, the booking contact person is responsible for passing on any relevant instructions and information to learners.

The booking contact person is responsible for ensuring that all learners receive both self-directed learning module documents (information pack and worksheet) and correct instructions for completing the worksheet as per our Learner Information and these Terms and Conditions.

If the email address and/or mobile phone number provided at the time of booking are not those of the learner attending training, it is the responsibility of the person who provided these contact details to ensure that learners receives all information.

​First aid revalidation (or refresher) training in required every two years to maintain your certificate.

To be eligible for revalidation training, you must hold a valid first aid certificate that is no older than 2 years and 3 months. Your revalidation training can only revalidate your existing certificate. To attend workplace first aid revalidation training your previous certificate must show that your previous course was assessed against NZQA unit standards 6402, 6401 and 6400.

This means that, in order to obtain a revalidation certificate, you must complete all parts of your revalidation training within 2 years and 3 months of the date of your previous certificate. This includes completing your training session and handing in your completed Self-directed Learning Module.

If you have not done your previous training with us, we need a copy your previous certificate for verification before, or on, the training session. Please provide your previous certificate at the time of booking or some other time before your training session if possible as this will make the training session day less complicated for you and us. You can email us a copy or a photo of it.

Revalidation certificates are not issued until all course requirements, including proof of eligibility, are met.

If you are unable to provide a valid previous certificate, you can attend an additional session to enable you to complete a full workplace first aid course. An additional cost applies for the extra session.

The extended grace period of 6 months due to COVID-19 reverts to 3 months as of 1 February 2023.  To read the Toitū te Waiora notice visit their website.

All first aid courses have practical components and may involve group participation. As part of the assessment the learner will be required to demonstrate to the Trainer that they are physically able to perform first aid skills. This includes demonstrating cardio-pulmonary resuscitation (CPR) on the floor sufficiently long so that the Trainer can assess competency. The learner will also have to perform other activities, such as roll-overs and recovery position on the floor.

The learner are expected to advise us of any limitations, that may affect their ability to perform these tasks, on the enrolment form. We invite learners to contact us prior to their session to discuss options.

Learners are required to have an acceptable level of spoken English. A translator may be used, with prior consent from Practical Training Solutions when a participant is not a confident English language speaker. In such a case the student will be required to meet all the assessment criteria by demonstrating all the skills learnt during the course.

If learners require support because of difficulties with the English language, they must contact us at least 24 hours before their training session so that we can discuss this.

Learners who require a Sign Language interpreter must advise us of this during the enrolment process.

If learners have any learning difficulties that may require extra support during training, they are expected to advise us during the enrolment process and contact us at least 24 hours before the training session to discuss this and make arrangements if necessary.

The Self-directed Learning Module is a component of the Traditional Workplace First Aider, Revalidation and Foundation courses. The Self-directed Learning Module must be completed outside the training session time to ensure effective learning during the training session and to meet NZQA time requirements for first aid training.

Certificates can only be issued for learners who have submitted completed and signed worksheets that has been marked as correct.

If not submitted at the beginning of the training session, Self-directed Learning Module Worksheets must be handed in on another day within one month of the training session.

The Self-directed Learning Module has two parts that are provided in two separate documents: (1) an information pack, and (2) worksheets. Learners are provided both documents. If training is organised on behalf of learners, it is the responsibility of the booking contact person to ensure that all learners receive both documents and correct instructions for completing the worksheet as per our Learner Information and these Terms and Conditions.

The Self-directed Learning Module can be replaced by face-to-face learning activities for learners who prefer that delivery method or organisations who prefer training to be delivered in a minimum of 12 hours face-to-face.

Learners are expected to arrive at the time stated in their confirmation email. Sessions start on time.

Learners who arrive late may not be able to join the session and must reschedule. This is because they would be missing content, interrupt other learners and fail to meet NZQA time requirements.

Learners who are late due to exceptional circumstances may be allowed to join the session providing the Trainer has time work through the course component(s) they missed. Learners may be given additional activities to complete (for example a quiz) to make up for lost time.

Training sessions for Traditional courses include breaks. Break times are given by the Trainer.

Learners must return back from breaks on time because they must attend the full training session. If a learner arrives late from a break, they may be asked to leave the training session and reschedule for the part of the session they missed. This will incur additional costs.

Practical Training Solutions provides a respectful, safe and enabling learning environment. No harassment and/or discrimination will be tolerated.

To ensure that all learners and staff understand their rights and responsibilities, Practical Training Solutions has a Learner Code of Conduct and Wellbeing that is displayed during training and provided to all learners. All learners and Practical Training Solutions staff must follow this code of conduct.

Learners who feel harassed and/or discriminated against should follow the feedback, grievances and complaints process.

Trainers may request that learners who are disruptive, breach our Learner Code of Conduct or whose behaviour or attitude adversely affects other learners, be removed from the training session when it is fair and reasonable to do so. In this case, the learner will be given the opportunity to express their view first. The Trainer will make all reasonably possible attempts to support the Learner in addressing and correcting their behaviour.

Learners who are intoxicated or under the influence of drugs will be turned away from the course and will be required to rebook on another available date. This will incur additional cost.

Learners who return a positive RAT before the start of the session or during the session will be required to leave immediately.

Learners should turn off their mobile phones during their face-to-face session and schedule any calls and/or text messages for break times.

Learners who need to use their phone as a matter of urgency should inform their Trainer as early as possible.

If a learner is on the phone, the session must be interrupted until the end of the phone call to ensure that the learner does not miss content. This extends the session time for all participants.

If other participants are disadvantaged because of excessive phone use, the learner using their phone may be asked to leave the session and reschedule. Additional fees apply.

Practical Training Solutions is a smoke free environment.  Our Naylor Street and Settlement Centre Waikato venues are both smoke free. Learners may only smoke in designated smoking areas. Ask your Trainer where venue-specific smoking areas are.

Appropriate facilities to breastfeed or express milk can be made available for use during teaching breaks. Please notify us before your training session date if you require this service.

To achieve a certificate of completion and NZQA unit standards, learners are required to demonstrate competency in a range of tasks, including simulated emergency situations. Learners must complete all assessment tasks.

The Trainer will explain what learners are expected to do as part of assessment and what they need to demonstrate in order to meet requirements. Learners must listen to and read all instructions carefully before the start of assessment. They are expected to ask questions if they do not understand what is expected of them.

Learners are observed by the Trainer or another learner, and evidence of performance will be documented. To confirm Learners’ understanding of first aid knowledge, the Trainer may ask them to describe what it is they are doing and why. On completion of each task learners will be told whether they have met the assessment requirements. If they have not yet met the requirements, they will be provided with the opportunity to be reassessed.

If learners are assessed as not yet competent on any part of the assessment they will have at least one opportunity for reassessment. Scenario reassessments will be done using a different scenario. The Trainer will explain what they need to improve and give opportunity for further training if requested.

If learners are not satisfied with the outcome of their assessment, they can appeal the assessment outcome. In this event learners are encouraged to speak with their Trainer in the first instance. Learners can also contact other staff at Practical Training Solutions or NZQA (0800 697 296 or https://www.nzqa.govt.nz/about-us/contact-us/).

Practical Training Solutions recognises that some learners have difficulties in assessment environments and encourage requests for special assessment conditions, such as support with reading, writing or additional rest breaks. Learners or those organising first aid training on behalf of learners are encouraged to talk to us as early as possible if this applies so that we can remove barriers to achievement and give everybody a fair opportunity to successfully complete their training. Special assessment conditions are assessed on a case-by-case basis to ensure that entitled learners can demonstrate their knowledge and skills, without providing unfair advantage over other candidates.

Learners must participate in and complete all learning and assessment activities to become certified. If learners have difficulties with any activities, they need to talk to their Trainer as early as possible.

First aid certificates are evidence that a earner has completed all training requirements. First aid certificates are valid for a period of two years.

Certificates of completion will only be issued once all course requirements, including assessment, payment and self-directed learning or online learning (if applicable), are met.

Workplaces or organisations can instruct Practical Training Solutions to deliver certificates to them instead of issuing them to the learner. In these instances, learners will not receive their certificate on the day of their training session. Certificates for groups of learners are only issued when all learners have completed all training requirements.

Learners have up to 6 months after booking to complete their training and fulfill outstanding course requirements. After that time the booking is deemed expired (see information ‘Booking expires after 6 months’ below).

If training has not been completed 6 months after booking (if no practical session date was selected at the time of booking) or 6 months after the date of the first practical session chosen, the booking is deemed expired (unless prior arrangements have been made with Practical Training Solutions). A certificate is issued for any training components that have been completed. Expired bookings may no longer show on learners’ or organisations’ online portal.

Learners who would like to have unit standard credits recorded on their New Zealand Record of Achievement (NZROA) need to inform us (preferably by completing the relevant section of their booking form) and provide us with their National Student Number (NSN) and date of birth.

Requests to report credits and required information (including NSN and date of birth) need to be provided to us within two months of completion of training so that we can report credits within NZQA regulatory timeframes.

There is a cost for reporting NZQA credits of $15 per learner.

NZQA credits are processed within ten working days of us receiving all required information or course completion (if information was provided before course completion) and payment.

The completed Self-directed Learning Worksheet must be submitted via email, in person or sent by post within one month of the learner’s training session. If this was the last outstanding component of their first aid training, the certificate will be processed within ten working days.

If a learner does not submit their completed Self-directed Learning Worksheet within this period, they will be reported as incomplete. If they require a first aid certificate, they will have to attend and pay for a new first aid course.

If payment was the last outstanding component of a learner’s first aid training, their certificate will be processed within ten working days.

Practical Training Solutions does not take any responsibility for lost mail. This applies to certificates or other items sent by Practical Training Solutions and items (for example Self-directed Learning Worksheets) sent to Practical Training Solutions by learners, workplaces or other organisations.

Practical Training Solutions complies with the Privacy Act 2020. Personal Learner information is stored in a secure database that is managed by Practical Training Solutions.

The information collected by Practical Training Solutions during the booking and enrolment process and during the period in which the Learner is enrolled at Practical Training Solutions is intended for use in connection with the education and well-being of the Learner and may be used by any of the staff of Practical Training Solutions or government department (NZQA, MOE) in connection with that purpose. Learners have right of access to and correction of the personal information collected by Practical Training Solutions.

If Learners are not satisfied with any aspect of training, please follow these steps:

1. In the first instance, speak with your Trainer.
2. If the issue is still unresolved, speak with or write to the Training Manager (email info@practicaltrainingsolutions.co.nz Attn: Training Manager, send a letter by post, call or make an appointment to visit the Training Manager at our office). If you choose to lay a formal complaint, please note that a complaint form (download from www.practicaltrainingsolutions.co.nz/feedback) must be completed and sent to the Training Manager.
3. If the grievance is still unresolved, you can raise your concerns with NZQA. You can contact the New Zealand Qualifications Authority (NZQA) by phone on 0800 697 296 or email qadrisk@nzqa.govt.nz. Please visit www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/ for NZQA information on how to make a formal complaint.